Return / Refund Policy 

Thank you for your purchase. Currently we are not accepting returns at the moment due to high volume and not enough hands to process them.

 

Cancellations:

Once an order is placed, we don't accept cancellations after 24hrs. Please be sure to double check your order.

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Damages:

For products damaged during shipping, don't go postal on the postman, it happens. Please contact us at the contact details below to further assist you. Again, we know your bummed and we get it.

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Lost Packages:

We are not responsible for lost packages. Please DOUBLE CHECK the address in your order before submitting it. We have only had a few missing boxes and they were shipped to the wrong address. Contact your post office with your tracking number and also see if a neighbour got it for you. We have had that happen as well!

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International Shipping:

We ship internationally but have put a temporary pause while we fulfill orders from the USA & Canada. Once we are caught up, we will open that back up. We appreciate your patience & understanding.

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INTERNATIONAL SHIPPING DISCLAIMER:

We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

 

The responsibility is yours to check with your country's customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. 

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If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems.. You may be responsible for any return shipping charges, in accordance with your local regulations.

While we never had problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.

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Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from www.wildnaturallivng.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country.

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Most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned back to us. Please note that packages returned by customs can sometimes take a very long time to return.

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